Shipping usually takes 2 – 3 working days. Our standard range is available from stock. Depending on the time of order, your ordered goods will be ready for dispatch on the same day (the next working day at the latest) and will then be handed over to our renowned logistics partners.

Yes, we can send a neutral delivery note without reference to Battery-Kutter or you can send us your own delivery note with the order, which we can enclose with the consignment.

Yes, both are possible. Your goods can be delivered and invoiced to a different address. We are also happy to dispatch your goods with a neutral delivery note, i.e. without reference to Battery-Kutter.

The freight costs, including packaging, depend on size and weight. You can find detailed dispatch information on our shipping information-page.

No, there is no minimum order quantity with us. You can order any quantity you want from us.

We work with the shipping service providers DB Schenker and DPD. Within Hamburg we work with the shipping service provider Lasurit - on request we can also send your goods by city carrier.

Yes, all SUN Battery and SSB Battery batteries have been CE certified since 18/08/2024.

Both brands are AGM batteries. The majority of our SUN Battery batteries are VdS approved batteries. These batteries are mainly used in the security market. In contrast, the SSB Battery range includes series for short discharge times in high-current applications in the UPS sector and for applications with long autonomy times in the emergency and safety lighting sector.

No, lead batteries do not belong to any dangerous goods class.

You will find the date code at the top of the battery, for example it looks like this: 240615 (year/month/day). The production date would therefore be 15/06/2024.

The warranty is based on the regulations prescribed by law. The statutory warranty period of 2 years begins upon delivery of the product.

Please note the damage found on the receipt. You can then contact our After Sales department, who will deal with your request as quickly as possible. Please contact our colleague Mr. Martin Sader at: msader@battery-kutter.de

Contact our sales team and we will ensure that you receive the correct product as quickly as possible.

As a distributor, we do not offer any guarantees. As a customer, you receive the statutory warranty period of 2 years from us. 

If you have a complaint, please get in touch with our After Sales department or your direct contact in the Sales team. To simplify the process, please send us an e-mail with the following content to: msader@battery-kutter.de
- exact fault description
- Test report 
- Reference to invoice/delivery note/order, date code if applicable
- if available, photos of the damaged goods

This is possible at any time if you wish.

Battery-Kutter does not offer a top-up service. Check the acid level of your battery regularly and correct it with distilled water only if necessary. If you have an AGM battery, it is not necessary to check and correct the acid level, as these are sealed and absolutely maintenance-free. 

No. As Battery-Kutter, we only deliver to commercial customers. However, you are welcome to contact our dealers, such as the company ProAkkus.

Yes, you are welcome to collect your order from us in person. This is possible at the following times: Monday-Thursday between 9:00 am – 4:30 pm / Friday: 9:00 am – 1:30 pm

In such cases, we generally do not take the goods back. Individual cases can be checked by the After Sales department.

VdS certification is not mandatory for the use of batteries and rechargeable batteries. Batteries and rechargeable batteries with a VdS certificate meet the highest testing standards and offer optimum safety.

The prices for lead batteries are subject to strong fluctuations. These fluctuations are only natural, as the purchase price of the products depends on the US dollar exchange rate and the global market price for lead.

If you are interested in products from our webshop that are labelled ‘available soon’, please contact our sales team and let them inform you about the exact delivery times of the products.

In certain cases, certain articles are not visible in the webshop. In this case, please contact our sales team, who will help you immediately, Tel: 040 611631-66.

Only commercial customers (B2B) can buy from Battery-Kutter. Unfortunately, we cannot supply private individuals (B2C).

We will be happy to dispose of batteries and rechargeable batteries that you have purchased from Battery-Kutter for you. We can also collect these from you if required. Please complete our collection form. You can find all the information you need on our recycling information page.

You can download all product-relevant documents in our downloadcenter. If you cannot find the document you are looking for, please contact us.